Stayverse Policy & Process Overview
STAYVERSE CHEF — Policies & Operating Guidelines
Requirements to Join as a Stayverse Chef
Verification Documents
- Valid Government ID (NIN, International Passport, or Driver’s License)
- Professional Culinary Proof:
- Certificate from culinary school (if available), or
- Portfolio of past work (food photos + client references)
- Business registration (optional but recommended for companies)
Operational Standards
- Clear menu with prices and portion sizes
- Minimum booking notice: 48–72 hours
- Timely confirmation of orders via the app
- Excellent food hygiene and preparation standards
- Receipts for ingredients when necessary
Refund & Cancellation Policy (Chef Service)
| For Customers (Guests) - Situations | Refund Policy |
|---|---|
| Cancel 7+ days before service | Full refund |
| Cancel less than 7 days before service | 50% refund |
| Cancel under 24 hours / No-show | No refund |
| Chef fails to deliver | Full refund |
| Valid quality complaint | Partial or full refund after review |
**** Customers must provide evidence for quality complaints. Refunds are issued after review.
| For Chefs (Provider) - Situations | Policy |
|---|---|
| Chef cancels booking | Full refund to Guest + Chef penalty |
| Chef missing an appointment time/date | Guest may request refund or discount |
| Frequent cancellations (>3 times) | Temporary suspension |
| Disputes between Chef and Guest | Payment held until resolution |
Payout & Commission Structure
- Payout TimingAfter customer confirms delivery
- Chef Commission5% (Deducted)
- Customer Service Fee5%
Communication & Ordering
All communication happens inside the Stayverse in-app chat.
- ✔ Customer sends meal request
- ✔ Chef shares price and confirms details
- ✔ Customer pays in-app
- ✔ Chef sees money pending in dashboard
- ✔ After delivery → Chef is paid
🔔 Important Notice for Chefs
Chefs must monitor notifications to avoid missing orders or delays. Missed confirmations may lead to booking loss or penalties.
STAYVERSE CAR RENTALS — Policies & Guidelines
Stayverse connects customers with verified ride agents, ensuring a safe, reliable, and comfortable experience for everyone.
A. Hourly Rides (Standard)
- Customer books for a set number of hours.
- Payment is made upfront through the app.
- Stayverse holds the funds securely.
- After first 2 hours of service, payment is released to agent’s wallet.
- Remaining balance is released after the ride ends.
B. Special Trips (Custom)
- Used for long-distance or special travel needs.
- Customer and agent negotiate price inside the app.
- Once agreed, customer proceeds with payment.
- Payment is held by Stayverse until service begins.
Fees & Vehicle Standards
Fees & Charges
- • 5% Commission deducted from agent payment.
- • 5% Service Charge applies to customer.
- • Security Escort Fee (₦15,000–₦20,000) for evening/night rides if required.
Vehicle & Driver Standards
- • AC functional & clean vehicle.
- • Must pass safety inspection.
- • Driver professionally trained & neatly dressed.
- • No smoking/drinking during trips.
Refund & Cancellation Policy (Car Rentals)
| Situation | Refund Policy |
|---|---|
| Customer cancel before ride confirmation | Full refund |
| Customer cancel after confirmation (before start) | Refund minus cancellation fee |
| Customer cancel after start time | Refund only for unused time (case dependent) |
| Agent cancels before ride confirmation | Full refund |
*** Agents may face penalties for repeated cancellations.
STAYVERSE APARTMENTS — Policies & Guidelines
Booking Process for Hosts
- 1. Receive notification of customer booking choice.
- 2. Accept or decline based on availability.
- 3. Message customer to adjust details if needed.
- 4. After acceptance, customer pays via app.
Refund & Cancellation Policy (Apartments)
| Situation | Refund Policy |
|---|---|
| Cancel 7+ days before service | Full refund |
| Cancel less than 7 days before service | 50% refund |
| Cancel under 24 hours / No-show | No refund |
| Agent/Host fails to deliver | Full refund |
| Apartment owner cancels booking | Full refund to Guest |
| Frequent cancellations (>3 times) | Temporary suspension |